RETURN POLICY
Eligible merchandise may be returned or exchanged. NOTE: The customer is required to pay shipping on return orders. Shipping and handling charges are nonrefundable unless we have made a shipping error. Upon receipt of returned goods, PEN WALKING reserves the right to deny a refund if the merchandise does not meet our requirements.
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Full-price and sale merchandise in original condition, with all tags attached, can be returned for a full refund or exchanged within 14 days of the delivery date.
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Final-sale merchandise cannot be exchanged or returned at any time.
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Sample-sale merchandise is final sale.
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Worn, altered or washed merchandise cannot be returned or exchanged.
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In-store purchases cannot be returned or exchanged at sabatina.it or penwalking.com
Please send penwalking.com returns to:
Peninsula International Corp. Ltd
Flat H, 6/F, Hop Hing Industrial Bldg.,
704 Castle Peak Road,
KLN, HONG KONG
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. Please contact SABATINA/ PEN WALKING Customer Care online or at 3568 1759 between 10 and 5 PM GMT+8, Monday to Friday.
SABATINA/ PEN WALKING customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. SABATINA/ PEN WALKING is not liable for any damages from a third-party shipping service.
SABATINA/ PEN WALKING ITEMS PURCHASED AT OTHER LOCATIONS
Items purchased at a department store or any other store selling SABATINA/ PEN WALKING merchandise can be returned only to that store and cannot be returned to SABATINA.IT/ PEN WALKING.com.